Customer Supplied Garments SDPE

Customer Supplied Garments (CSG), also frequently called Customer Provided Garments (CPG) or "blanks," refers to the practice where a client provides their own apparel or items to a decorator (like an embroidery shop or screen printer) for customization.

The Context and Appeal

In the custom apparel industry, SDPE typically sources and supplies our blank t-shirts, hoodies, hats, etc., from our wholesale suppliers. CSG is an exception to this norm, and we usually do it for a few key reasons:

Unique/Retail Items: The customer wants a logo on a very specific retail brand, a high-end jacket, a sentimental item (like a uniform or blanket), or a garment that the decorator cannot easily source through their wholesale network.
Cost Savings: The customer believes they found the garment cheaper at a retail store or outlet than the price the decorator can offer.
Existing Inventory: The customer already has a stockpile of un-decorated shirts or uniforms they need to use up.

⚠️ Important Risks and Policies

While CSG offers flexibility, it comes with significant risks that we outline in our waiver policy:

1. Responsibility for Damage

The Problem: Customization processes (especially printing and embroidery) carry a small risk of damage (misprints, scorching from heat, puckering, tearing from machine errors, etc.).
Our Policy: When we supply the blanks, we simply replace the damaged item. With CSG, WE ARE NOT responsible for replacing the monetary value of the customer's garment. If the item is ruined, you loses the garment.

2. Unknown Materials

The Problem: Decorations are tested on specific wholesale fabrics. Customer-supplied items may be made of unusual blends, have water-repellent coatings, or feature difficult seams/pockets that interfere with the machine.
The Result: This can lead to lower quality results (e.g., poor ink adhesion, puckering, or dye migration) that the shop cannot guarantee.

3. Extra Fees

Because CSG often requires more handling, inspection, and specialized setup time, we may charge a higher decoration fee or add special fees for:

Unbagging and sorting items.
Creating test prints or stitch-outs on unfamiliar material.

In short, while most shops will not accept Customer Supplied Garments, we do so with a strict understanding that the customer assumes the majority of the risk for the physical value of the item.

If submitting an order for Customer Supplied Garments, please complete and sign our Customer Supplied Garment Waiver Form.